Direct and perform user research using a variety of techniques and resources: interviews, surveys, focus groups, usability testing, personas, competitive analyses, call center reports, and site analytics.

Evaluate web site usability, advising web teams and clients on improvements to site design, content, and functionality. Write style guides detailing site standards.

Possess comprehensive knowledge of the entire web site creation process, having worked full time as a visual designer, writer/editor, information architect, and project manager.

Display proficiency in a wide range of diagramming, graphics, and usability testing software (Visio, Photoshop, Illustrator, InDesign, Acrobat, Morae Manager, and other programs for PC and Mac) and functional knowledge of web programming and databases.

Content Strategy Skills:
Write effective web content that fulfills user needs and supports business goals: content may be informative, instructional, and/or promotional. Have more than eight years of full-time writing and editing experience.

Conduct content inventories for large web sites, performing analyses and making recommendations for improving, managing, and augmenting site content. Specialize in helping clients and subject-matter experts optimize written and graphic content.

Develop and articulate successful strategies for maintaining and evolving web sites. Wrote a comprehensive plan for redesigning the National Association of Realtors site and played a leading role in the creation of the new web team.

Am an organized and creative person skillful at communicating with creative and technical team members. After graduating from the Rhode Island School of Design, spent nine years in marketing and advertising and nine years on web teams.

CACI International, Arlington, VA (2006-07): Information Engineer, Library of Congress Contract

Marriott International, Bethesda, MD (2005-06): Senior Content Strategist (2006), Senior Information Architect (2005)

Aquilent, Laurel, MD (2004-05): Senior Information Architect/Usability Specialist, US Department of Health and Human Services and US Postal Service Contracts

National Association of Realtors (NAR), Washington, DC (2002-04): Information Architect (2003-04), Content Editor (2002-03)

Iconixx, Bethesda, MD (2001-02): Information Architect (Iconixx closed its Bethesda office. Clients included NAR and the Council of Residential Specialists, an NAR affiliate.)

Info.Design, Washington, DC (2000-01): Information Architect, Various Contracts

Maden Tech Consulting, Inc., Arlington, VA (1999-00): Web Designer/Information Architect

Wraparound Studio, Washington, DC (1996-99): Independent Web Designer and Copywriter

The Washington Post, Washington, DC (1991-98): Copywriter (1994-1998), Graphic Designer (1991-94)

Promisloff Casem, Inc., Rockville, MD (1989-91): Graphic Designer

Clemson University/College of Charleston, Charleston, SC (2008-Present)
Goucher College, Washington, DC (2006-07)
Continuing graduate studies in Historic Preservation, GPA 4.0

Rhode Island School of Design, Providence, RI (1989)
Bachelor of Fine Arts in Graphic Design, GPA 3.717

Brown University, Providence, RI (1987, 1989)
Liberal arts electives, including an English course

Old Dominion University, Norfolk, VA (Summer 1987)
Liberal arts electives, including a psychology course and a sociology course

View information architecture and usability conferences and courses.

Received the Standard of Excellence Award from the Web Marketing Association in 2002 for design of the Council of Residential Specialists web site.

Was awarded Iconixx Employee of the Quarter Award for work on first NAR redesign.

Had two articles published on boxesandarrows.com, an information architecture site: Guiding Principles for Providing “Remember Me” Personalization and Moving from Flatland to Hyperspace: The "Evolution of a Mindset".

Served as subject-matter expert for Thom Haller's (principal of Info.Design) second edition of Information Architecture for the World Wide Web.